At Kerry Cart, we strive to ensure your complete satisfaction with every purchase. We offer a hassle-free return and exchange policy within 30 days from the date of delivery, provided that the product is unused, in its original condition, and returned with all original packaging and tags.
Contact Customer Support: To initiate a return, please contact our customer support team at info@kerrycart.com or through our website's contact form. Provide your order number, reason for the return, and any relevant details.
Return Authorization: Our customer support team will guide you through the return process and issue a return authorization code. This code is necessary for processing your return.
Packaging and Shipping: Carefully pack the item you wish to return in its original packaging to prevent damage during transit. Affix the return authorization code on the package. You will be responsible for the return shipping costs.
Return Address: Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure successful delivery.
The return request must be made within 30 days from the date of delivery.
The product must be unused, undamaged, and in its original condition, with all original tags and packaging intact.
Products with signs of wear and tear, alterations, or damage caused by the customer are not eligible for return.
Once we receive the returned product and verify that it meets our return policy criteria, we will process the refund using the same payment method used for the original purchase. Please note that the refund may take a few business days to reflect in your account, depending on your bank or payment provider.
If you wish to exchange a product, you can do so within 30 days from the date of delivery. The following options are available for exchanges:
Exchange for Same Amount:You can exchange the product for an item of the same value as the original purchase, subject to availability.
Exchange for Greater Amount:You can exchange the product for an item of greater value. In this case, you will need to pay the difference in price between the two products.
In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or a refund, as per your preference.
Note:
If you have any queries or concerns regarding our return and exchange policy or any other matter, our dedicated customer support team is here to assist you. Please feel free to reach out to us at info@kerrycart.com or through our website's contact form.
Thank you for shopping at Kerry Cart, and we look forward to serving you again soon!
